Core Product

Payroll Sign-off

Payroll Sign-off lets your team review and confirm timesheets and performance pay before payroll runs — reducing errors, speeding up pay cycles, and making accountability clear across teams.

New to Payroll Sign-off? Start here Jump to key workflows

Setup

Payroll Sign-off lets your team review and confirm timesheets and performance pay before payroll runs. Technicians review, dispute, or approve on mobile, while office employees confirm hours in Time Clock; and managers release pay periods, address disputes, and approve payroll for processing.

Setup checklist

Include technicians and office employees in payroll

Use Employee Payroll Settings to bulk update payroll settings for multiple employees and technicians.

Enter detailed payroll settings

Configure payroll settings for technicians and office employees.

Assign managers for approvals

Assign a manager to each technician and office employee so timesheets can be reviewed and payroll can be approved.

Review legal language

Edit your timesheet approval legal verbiage as needed to match company policy.

Note: This feature requires account configuration. Please contact Technical Support for details.

Required permissions

Managers need payroll approval and timesheet permissions. Office employees need View employee time tracking. Technicians need clock-in, dispute, and mobile payroll approval permissions. See Manage payroll permissions.

Once setup is complete

Managers can release pay periods for employee sign-off. Technicians and office employees can review, approve, or dispute their payroll. Managers can finalize approvals and mark payroll ready for processing.

Quick Start Guide — Payroll Sign-off

Note: This feature requires account configuration. Please contact Technical Support for details.

Step 1: Review team payroll
After each pay period, as a manager or an administrator, go to the top toolbar, click your Profile icon, and click Payroll to review your team's payroll.

Note: Managers can review payroll only for their assigned employees; Administrators can review all employees.

Step 2: Release payroll for employee approval
On the Payroll Dashboard screen, select the employees you want to release and click Send to Employee.

User interface showing employee payment details and action buttons for approval.

Step 3: Approve payroll as a manager or an administrator
After employees and technicians approve payroll, review pending timesheets for the employees you manage, resolve disputes or request corrections, then click Approve by Manager.

Dropdown menu for approving selected items by manager in a payment system interface.

Key workflows

Choose your role to see relevant workflows and documentation.

Administrators & managers Office employees Technicians

Administrators and managers: Sign off payroll

Review payroll for your team, release it for employee sign-off, resolve any disputes, and approve the final records for processing.

Review payroll

Release payroll for employee sign-off

Resolve payroll disputes

Create payroll adjustments from the Payroll Dashboard

Edit non-job timesheets from the Payroll Dashboard

Approve payroll for processing

Review, approve, or dispute payroll as an office employee

After a pay period, managers release payroll for your review. Sign off, edit timesheets, or submit a dispute.

Edit, review, and approve your individual payroll

Review, approve, or dispute payroll as a technician

After managers release payroll, review, sign off, and approve or dispute your payroll in the mobile app.

Sign off on payroll in ServiceTitan Mobile

Sign off on payroll in the ServiceTitan Field Mobile App

Review, approve, or dispute your payroll in the ServiceTitan Field Mobile App

Troubleshooting & FAQ

Quick solutions to common issues and answers to frequently asked questions.

Frequently Asked Questions

Check out the most frequently asked questions for Payroll Sign-off.

Why don't employees see the Time Clock to review payroll?

The employee may be missing the View employee time tracking and edit page permission, or the manager may not have released the pay period for sign-off yet. Confirm both the permission is enabled and that the pay period has been sent to the employee.

Why is the Send to Employee button greyed out or missing?

The manager may be missing the View payroll approval dashboard permission, or no employees have been assigned to them. Confirm the manager has the correct permissions and has employees assigned under their management.

Can I email payroll for approval?

No — payroll approval is handled entirely within ServiceTitan. Technicians approve via the mobile app and office employees approve through Time Clock in the desktop application. Email-based approval is not supported.

Documentation Index

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