Core Product

Payroll Management

Use payroll management to help you save time, reduce errors, and minimize paperwork. Automate performance pay, make payroll adjustments, export reports for payroll processing, and more — for both Legacy Timekeeping and Flexible Timekeeping.

New to Payroll Management? Start here Jump to key workflows

Payroll dashboard showing regular hours, payment amounts, and employee details for approval.

Product overview

See Payroll Management in action

The Payroll Dashboard gives managers a clear view of employee hours, pay amounts, and approval status — all in one place for efficient payroll processing.

Setup

Payroll Management works with both Legacy Timekeeping and Flexible Timekeeping. To get started, edit your payroll legal terms and enable payroll for your employees — individually or in bulk.

Setup checklist

Edit your payroll legal terms

Set the terms all employees review and sign off on before payroll is processed.

Bulk enable Include in Payroll

Go to Settings → People → Payroll → Employee Payroll Settings. Select all employees, click View Bulk Actions, and choose Include in Payroll.

Enable payroll for individual employees and technicians

Go to Settings → People → Employees or Technicians, open an employee's edit screen, click the Payroll tab, and toggle on Include in Payroll.

Manage payroll permissions

All payroll permissions are enabled by default. Optionally enable Allow to edit timesheets for technicians, Enable payroll approval module in mobile, or Employee can edit their own timesheet entries for office staff.

Timekeeping compatibility

Payroll Management works with both Legacy Timekeeping and Flexible Timekeeping.

Once setup is complete

Automate performance pay, process payroll adjustments, export payroll reports, manage technician sign-offs, and integrate with your payroll processor.

Advanced Setup — Payroll Management

Step 1 — Set up additional payroll settings for employees and technicians

Manage basic payroll settings for employees and technicians

Enter more detailed payroll settings for your technicians

Enter more detailed payroll settings for your office employees

Assign managers to technicians and office employees

Step 2 — Set up advanced payroll settings

Set up your business unit payroll settings

Assign overtime profiles to your employees and technicians

Manage your technician's idle time

Step 3 — Further customize your payroll

Calculate your technician's burden rates

Set performance pay for individual pricebook items or enter payroll settings for pricebook items in bulk

Create custom overtime profiles

Key workflows

Core workflows for using Payroll Management across sign-off, configurable pay, adjustments, and reporting.

Payroll sign-off Configurable payroll Payroll adjustments Earnings codes Performance pay GPS Timekeeping integration Payroll reports

Payroll sign-off

Let employees review and sign off on timesheets and performance pay. Managers resolve disputes and approve payroll for processing.

Review payroll

Edit, review, and approve your individual payroll

Edit non-job timesheets from the Payroll Dashboard

Release payroll for employee sign-off

Sign off on payroll in ServiceTitan Mobile

Resolve payroll disputes

Approve payroll for processing

Configurable payroll

Manage performance pay for your team using pay profiles with job filters, commission calculations, sliding scales, and more.

How it works

Configurable Payroll overview

Set up Configurable Payroll

Set up and manage payroll profiles

Create job filters

Configure pay calculations

Set up and manage custom payroll fields

Configurable Payroll pay structures

Set up a revenue-based pay structure

Set up an hourly-plus-incentives pay structure

Payroll adjustments

Make positive and negative corrections to employee payroll — on an invoice to track Job Costing or directly on an employee's payroll.

Create payroll adjustments

Create bulk payroll adjustments

Create payroll adjustments from the Payroll Dashboard

Earnings codes

Create earnings codes that match your payroll processor so exported payroll activities map directly to their codes.

Create and edit earnings codes

Assign earnings codes

Run payroll reports with earnings codes

Performance pay

Award commissions for estimate sales and bonus pay for completed work, with flexibility by technician or pricebook item.

Set technician s

Range Bonus overview

Deduct job costs from a technician's commissionable base

Exclude invoices from commission-based pay calculations

Enter technician commission, s, and spiffs for a job or project

GPS Timekeeping integration

If you use Fleet Pro, integrate payroll timesheets into your fleet management system to review discrepancies and approve timesheet edits using GPS data.

Set up GPS Timekeeping Integration

Use the GPS Timekeeping Integration

Payroll reports

Use these templates to create custom reports for payroll reporting and timesheet exceptions.

Master Pay File report template

Master Pay File by Pay Period report template

Payroll (Detail) Report: Primary payroll settings

Timesheets report template

Timesheet Exception: Early Clock In report

Timesheet Exception: Late Clock Out report

Timesheet Exception: Overtime Alert report

Timesheet Exception: Excessive Idle Time report

FAQ

Answers to frequently asked questions about Payroll Management and Performance Pay.

What is the process for adding spiffs to services in ServiceTitan?

The process depends on which payroll version you have enabled. For Configurable Payroll, use custom payroll fields to set spiff amounts — see Set up and manage custom payroll fields. For default payroll, spiffs are added as bonus pay on individual pricebook items or Technician Profiles.

Can a flat $ spiff be set for different items?

Yes. Setting different flat dollar spiffs per item requires Configurable Payroll. Separate payroll profiles are needed for each different spiff amount to be applied simultaneously across items.