Core Product

Line Item POs and Truck Replenishment

Create and manage purchase orders, track inventory, and coordinate vendor shipments — using the original PO feature in ServiceTitan.

New to Line Item POs? Start here Jump to key workflows

Setup

Line Item POs and Truck Replenishment is the legacy version of the Purchasing feature in ServiceTitan. It lets you create POs, manage inventory levels, coordinate vendor shipments to job sites or technician addresses, and configure truck replenishment workflows.

Caution

Articles in this section introduce the older version of the Purchase Order (PO) feature. We encourage you to use the new Purchasing feature, which introduces improvements not available in this version. You may continue using this version, note the following:

Improvements will only be introduced to the new version of the Purchasing feature
The older version will be discontinued sometime in the future

For more information about the new version of the Purchasing feature, see Purchasing module or contact your Onboarding Specialist.

Setup checklist

Enable inventory tracking

Turn on inventory tracking in your account settings so ServiceTitan can monitor stock levels and generate POs.

Build your vendor list

Add vendors to inventory items and designate a primary vendor for each item so POs route correctly.

Create your first purchase order

Create, edit, or delete line item purchase orders to order parts and materials for jobs.

Connect QuickBooks (if applicable)

Sync inventory data with QuickBooks if your business uses the QuickBooks integration.

Set up truck replenishment (optional)

Configure automatic restocking of truck inventory so technicians always have the parts they need.

Required access

Available to all ServiceTitan customers. Inventory tracking must be enabled in account settings.

Once setup is complete

Create and track purchase orders, manage truck inventory, and send PO notifications to technicians and your purchasing team.

Key workflows

Core workflows for managing purchase orders, truck replenishment, alerts, and vendor coordination.

Get started Truck replenishment PO alerts & notifications Purchase order vendors

Get started

Core setup and day-to-day PO creation workflows.

QuickBooks inventory integration

Track inventory

Create vendor list for inventory items and designate primary vendor

Run the Job Costing tool

Create, edit, or delete line item purchase orders

Create a return

Create purchase orders in ServiceTitan Mobile

Truck replenishment overview

Automate restocking of truck inventory so technicians always have parts on hand.

Truck inventory replenishment overview

Set up your account for truck inventory replenishment

Truck inventory replenishment workflows

Purchase order alerts and notifications

Send PO status alerts and notifications to technicians and your purchasing team.

Overview: Send PO alerts and notifications

Send PO status alerts based on PO type to technicians and purchasing team using the Purchasing and Inventory modules or Line Items on POs

Send PO notifications to technicians using the Purchasing and Inventory modules

Send PO notifications to technicians using Line Items on POs

Send PO notifications to technicians using Truck Replenishment

Purchase order vendors

Manage vendor shipments and contact details directly from purchase orders.

Overview: Send shipment from vendors to technician's address

Send shipment from vendors to technician's address using Line Items on POs

Send shipments from vendors to technician's address using Truck Replenishment

Overview: Access vendor contact details from PO

Access vendor contact details from PO using Line Items on POs

Access vendor contact details from PO using Truck Replenishment

Troubleshooting & FAQ

Quick solutions to common issues and answers to frequently asked questions.

Frequently Asked Questions

Common questions about legacy Purchase Orders.

Should I use this version or the new Purchasing module?

We strongly recommend moving to the new Purchasing module. All future improvements will go there, and the legacy version will eventually be discontinued. You can continue using the legacy feature in the meantime — contact your Onboarding Specialist to plan your transition.

Can technicians create purchase orders from the mobile app?

Yes. Technicians can create purchase orders directly from ServiceTitan Mobile. See Create purchase orders in ServiceTitan Mobile for step-by-step instructions.

Can vendors ship directly to a technician's address?

Yes. You can configure POs so vendors ship directly to a technician's address. This works via both Line Items on POs and Truck Replenishment. See the Purchase order vendors section above for the full list of relevant articles.

Documentation Index

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