Step 1: Create your drivers and vehicles

1. Go to the navigation bar and click Settings .

2. For every technician you want as a driver, go to People > Technicians and click Enable Fleet Pro Driver on their profile.

3. For every vehicle, go to Inventory or Purchasing > Trucks & Warehouses and click Create Truck.

Step 2: Match hardware to your vehicles and drivers

1. Go to the navigation bar and click Fleet Pro .

2. Click Vehicle Data and click the serial numbers under the Vehicle Name column.

3. Match your hardware by selecting vehicles, drivers, and cameras from their respective Assigned dropdowns.

4. When finished, click Save and repeat for all of your installed devices.

Step 3: Enable Fleet Pro permissions for employees

1. Go to the navigation bar and click Settings .

2. For every employee that you want to have access to Fleet Pro, go to People > Employees and enable the View Fleet Pro permission on their profile.

3. To make office employees eligible for email alerts and geofencing notifications, click Enable Fleet Pro Access from the Profile screen.

Use the Fleet Pro Onboarding Guide to master all the essential workflows for using Fleet Pro.

This typically happens when a technician is not assigned to a vehicle. For the driver scorecard to populate, a technician must be assigned to a vehicle. If a technician is already assigned and you still don't see a score, unassign and reassign them to troubleshoot.

Ensure the GPS device is securely connected to the vehicle's power source. Loose or damaged OBD-II or hardwired connections are the most common cause of disconnections.

Weak or no connectivity: The camera device must be online with strong LTE coverage to upload requested footage. If the vehicle is parked in a poor-signal area, like a garage or tunnel, the request may stay pending until coverage improves.

Device busy: If the camera is currently recording or processing an event, such as an active incident, video uploads may be delayed.

Sometimes the video stays in Pending status because the camera does not receive the request. In this case, you can delete the request and resubmit it again to troubleshoot.

1. Check installation: Ensure the GPS and camera device are firmly plugged into the OBD-II port or hardwired harness. Loose or partial connections are the number one issue.

2. Power check: Make sure the vehicle ignition is on. Devices typically activate only with power.

3. Activation delay: Allow 15–30 minutes for new devices to register on the platform.

4. Device compatibility: Ensure the hardware model is approved for your Fleet Pro account.

If all steps fail, perform a reset if the device supports it, or escalate to Technical Support with the device ID.

Reach out to your customer success manager (CSM) or Pro product specialist for assistance with pricing.