Overview
Payment Terms due dates are used for aging calculations on customer statements and AR (summary) reports. The aging calculation uses the due date field to bucket the invoices due into the appropriate buckets.
Use Payment Terms to add due dates to sales invoices.
You can track the due dates of sales invoices to help you manage payment collection and disbursement accurately.
You can set terms and due dates on your invoices to have accurate statements to ensure that your customers are aware of any past-due items.
If you have an integrated accounting solution (for example, QuickBooks or Intacct), make sure that the names of terms used in ServiceTitan match the names used in your accounting software. For example, if you created a "custom" payment term, make sure you have the exact "custom" payment term in your accounting solution to avoid export errors.
Who uses this feature
Administrators, office employees, managers, accountants, and bookkeepers
Applies to all business types
Applies to all trades
Feature configuration
Account configuration is required to use this feature. Please contact Technical Support for details.
Things to know
You can only edit a term if it hasn’t been used or attached to any customers or invoices.
You can only deactivate an option if the term is not set as default, either globally or individually, on a customer record. Deactivating a term still allows you to see the term on any historical invoice or bill. It won't be available as an option to select for invoices created going forward.
Payment terms do not export to QuickBooks Online.
When using this feature
After you configure your ServiceTitan company account to use Payment Terms, you can see the following changes:
All your existing invoices and customers now include a Due Upon Receipt term.
All your existing invoices automatically show a due date equal to the invoice or bill date.
For all existing customers, ServiceTitan asks you to validate the term. You can do one of the following:
Click Validate on the customer profile.
Click the pencil icon to change the default term for the customer. For more, see Set or change an individual customer default term.
Export payment terms
Payment terms export to your accounting software automatically only if you’re using the updated ServiceTitan Web Connector, edit invoices exported to QuickBooks Desktop, or using Intacct.
After exporting invoices to your accounting software, create the same term in the accounting software as you did in ServiceTitan. This ensures the exported invoice in the accounting software accurately displays terms and due dates. For example, if you create a Net 30 Term in ServiceTitan and your accounting software also has Net30, it accurately exports.
View payment terms
To view payment terms, go to the navigation bar and click Settings 
> Invoicing > Payment Terms. From here, you can:
View all active and inactive payment terms:
Active payment terms are the terms that are currently in use. Use these to create new invoices. You can also assign an active payment term as a default globally, at the customer level. For more information, see Set or change default payment terms.
Inactive payment terms are the terms that aren’t being used or are being used on old invoices. These can’t be assigned to any new invoices and can’t be used as a default globally.
For more on how to deactivate and reactivate a payment term, see Create payment terms.
Create new payment terms. In the Payment Terms screen, click Create Payment Term.
Update term preferences. Click the payment term you want to edit and make changes.
From the Payment Terms page, you can see a list of all your terms and preferences for each term:
Name: Name of the term
Customer Default: After you set the term it is included as the default term for new customers
Duplicate: Click this to create a new term with identical settings; for more, see Create payment terms.
Edit or deactivate payment terms
To edit or deactivate a payment term:
Go to the navigation bar and click Settings
> Invoicing > Payment Terms.Click the payment term you want to edit or deactivate.
Edit the Term Preference as needed or toggle Active to activate or deactivate the payment term.
Note: You can only activate or deactivate a payment term if it is not set as the Default for Customer or Vendor.
When you’re done, click Save.
FAQ
How can I set all of my commercial customers' billing policy to Net 30?
There is currently no option to set the default payment term to customers in bulk or by customer type. To set the billing policy of all your commercial customers' to Net 30, you will need to manually set Net 30 as the default payment term for each individual customer in the customer record.
Can I have a blank payment term?
Yes, however, for best practices, you should always have a term on an invoice or bill.
I can't seem to change my payment terms on my invoice or bill. Why?
Terms can't be changed unless the invoice or bill is in a pending state. Make sure to unpost your batch if you need to change the term.
Can I create a term directly from an invoice or bill?
No, terms may only be created from Settings, where all of your terms live.
Can I change my payment term or due date on my invoice after I've exported the invoice to my accounting software?
Once an invoice has been exported, you can no longer change the invoice date or payment terms, even using an adjustment invoice. If you have a specific invoice requiring this update, contact Technical Support and provide the invoice number and the required changes.
Note: If Technical Support can complete your request, it will only be reflected in your ServiceTitan account. You must manually make the changes in your accounting software or contact them for assistance.
What is the difference between Invoice Date and Due Date and how are these taken into account in customer statements?
The Invoice Date is the same date as the job completion date. When a job gets completed, an invoice is generated with an invoice date of when that job was completed.
The Due Date comes from the payment terms. Typically, the payment term is set to Due upon receipt which means the job completion date, or Invoice Date, becomes the invoice Due Date. However, there are other payment terms used, such as Net 30 or Net 60, meaning the Due Date for payment are 30 days or 60 days after the job completion date, respectively.
When looking at your customer statements, the Due Date on invoices is used when calculating aging invoices. For more on due dates, see Use, view, edit, and deactivate payment terms and Create payment terms.