Overview
Payment terms can be changed for each individual invoice or bill. You might have an invoice or bill that is a one-off, in this case, you can extend a term to the customer that you typically would not.
Who uses this feature
Accountant and office employees
Account configuration is required. Please contact Technical Support for details.
Things to know
You can set any terms to an invoice or bill that is different than the default term of the customer or vendor only on your desktop. You can't change terms on ServiceTitan Mobile.
Printed invoices on ServiceTitan Mobile will not reflect the Payment Term and Due Date fields. However, the printed invoice on desktop will reflect the Payment Term and Due Date. Email PDF of the invoice generated from both desktop and Mobile will reflect the Payment Term and Due Date fields.
Terms are not editable on the invoice or bill unless they are in a pending state
You can customize the due date in the Authorization Paragraph for each business unit. You can see this Authorization Paragraph when printing or emailing an invoice to a customer. For more on how to customize and edit a business unit, see Add and edit business units.
Change payment term on an invoice or bill
Search for and go to the invoice you want to edit the payment term.
From the side menu, click Update payment term & due date.
Select the term you want to apply to this invoice.
If you select Custom, then you can enter a due date of your choice specific only to this invoice.
When you're finished, click Save. The updated payment term selection is reflected in the invoice, and the due date is recalculated based on the new term.