Overview
Dispatch yourself to a work order and mark yourself as arrived to begin working on a visit.
Who uses this feature
Technicians
Primarily for Commercial Service and Replacement business types
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
Permissions are required to use certain features in the ServiceTitan Field Mobile App. Please contact the account administrator on your team.
Things to know
Depending on your company setup:
Timesheets may be automatically created when you dispatch and arrive at a work order.
You may be automatically marked as Arrived. For more, see Compare the different ways to use Flexible Timekeeping with the ServiceTitan Field Mobile App.
Your office may prefer to dispatch and arrive technicians on their side. Ask your office to confirm who is responsible for these actions.
Note: You must be Checked-In on the Dispatch Board by the office before they can dispatch you or you can dispatch yourself to a job. Check In is not the same as Clock In. Check In determines which technicians show up as available to work on the Dispatch Board for everyone in the office.
Dispatch to a work order
If the office hasn't dispatched you, you can dispatch yourself when you head out to a work order.
Open the work order you're heading out to.
On the Work Order Details screen that opens, tap Dispatch.
The Work Order screen updates to show you're dispatched to your next work order.
Arrive at a work order
When you've arrived at a work order, you can mark yourself as Arrived to begin your work.
Open the work order you're dispatched to and tap Arrive.
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On the confirmation that pops up, tap Yes to mark yourself arrived.
Tip: If you accidentally tap Arrive, you can tap No in the pop-up to cancel the action.
Depending on your company's setup, you may trigger several forms to complete after you arrive at a work order. Required arrival forms must be completed upon arrival. Other types of forms can be completed later.