Overview
Renew multiple expiring service agreements at once to save time and reduce repetitive manual work.
Who uses this feature
Administrators and CSRs
Primarily benefits Commercial Service and Replacement business types
Applies to all trades
Feature configuration
Account configuration is required to use this feature. Please contact Technical Support for details.
Renew service agreements in bulk
Go to the navigation bar and click Follow Up
> Service Agreements.In the side menu, click Service Agreements.
From the Service Agreements page, select the agreements that need renewal.
Click Actions, and from the dropdown select Renew Agreements.

From the pop-up that opens, click Renew Agreements.
Note: You can only renew service agreements in the Activated status. This creates renewals for each agreement in the Draft status.
The Agreements Renewed Successfully message appears to confirm that the agreements have been renewed.
View errors
View, troubleshoot, and re-run the bulk actions if you received an error message.
Click View Errors on the error message.

On the drawer that opens, you can view the details of the error.
Click the Agreement ID to open the agreement in a new tab and fix the errors.
When finished, return to the drawer and click Re-run Renew Agreements.

Understand possible errors
View and understand the error types when renewing the agreements in bulk.
Error Type | Error Details |
|---|---|
Invalid Data | Business Unit is deactivated. |
Invalid Data | Customer is deactivated. |
Invalid Data | Service Agreement Template is deactivated. |
Already Renewed | A renewal has already been created. |
Other | An unexpected error occurred. |
Want to learn more?
Visit ServiceTitan Academy and enroll in Creating & Managing Service Agreements