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Marketing Pro for Aspire Spring 2025 Release

Overview

We're bringing you a new release with exciting updates for campaigns, segment creation and direct mail content!

Autopilot Campaigns

New

Use Marketing Pro Autopilot to launch Email Campaigns effortlessly: Marketing Pro Autopilot recommends prebuilt email campaigns tailored to your business, letting you launch new campaigns with just a few clicks.

Caution: This feature is currently available to customers who have run few or no campaigns. It will be rolled out to all customers in the future. Please contact Technical Support for details.

  • Knowledge base topic: Launch prebuilt email campaigns

Pro Campaigns

Improvements

Send impactful direct mail with the new 6x9 inch postcards, designed for better branding and visibility: Previously, only smaller 4x6 inch postcards were available, which some found too small for branding needs. The larger 6x9 postcards offer more space for content, stand out in the mail, and are less likely to be damaged in transit. This update helps increase engagement and adoption by providing another effective option for Direct Mail Campaigns.

  • Knowledge base topic: Create direct mail campaign content

Marketing Activity Segment

New

Build smarter retention campaigns using the new Marketing Activity Segment filter: Now you can create audience segments based on how people interact with email and direct mail campaigns. Before, there was no way to group customers by their marketing engagement. With this filter, you can target those who opened emails, clicked links, or received mail—so your follow-ups make more sense. See the following for more:

  • Knowledge base topic: Use Marketing Activity Segment

Create Filtered Segment

Improvements

Build smarter audience segments with the updated Segment Builder feature to group and layer filters using inclusion and exclusion filtering: Previously, creating layered audience filters lacked logical grouping, making segmentation tricky. Now, each new segment begins with an Include or Exclude group, and lets you add Segment Groups and Filter Groups in a clear AND/OR structure.

Caution: This feature is currently available to customers who have run few or no campaigns. It will be rolled out to all customers in the future releases. Please contact Technical Support for details. See the following for more:

  • Knowledge base topic:        

    • Create Marketing Pro Segments- V2

    • View examples of commonly used segments

Subject Line Suggestion

Improvements

Pick a pre-built subject line from the Subject Line & Preview Text library to quickly launch better emails: These subject lines are written to match campaigns like Unsold Estimates, Expiring Memberships, etc. Before, you had to write their own subject lines from scratch, which could take time or miss the mark. Now you can choose a message that fits the campaign goal, helping you send stronger emails faster.

  • Knowledge base topic: Create email templates

ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns.

What it does: Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue.

Also called: ST Marketing, Marketing automation

Tags: Marketing Pro

See the full glossary →

Bulk or automated email campaigns sent to customer segments from within Marketing Pro.

What it does: Drives repeat business and membership renewals by staying in front of customers with targeted, personalized messaging.

Also called: Email marketing, Drip campaigns

Tags: Marketing Pro

See the full glossary →

Physical mailer campaigns triggered and tracked through Marketing Pro to target specific customer segments.

What it does: Reaches customers in markets where digital response rates are lower, with revenue attribution tracked back in ServiceTitan.

Also called: Postcard campaigns, Direct mailers

Tags: Marketing Pro

See the full glossary →