Problem
The technician has all permissions to access the Follow Up tab and access or edit estimates, but they can't access an Unsold Estimate in ServiceTitan Mobile. However, the same Unsold Estimate is visible in the ServiceTitan Office application.
Solution
The technician can't see an Unsold Estimate in the Follow Up section in ServiceTitan Mobile if the job is not completed. Unsold Estimates for all Jobs in any status appear on the Office side. But in ServiceTitan Mobile, technicians can only access Unsold Estimates for jobs that are in the Completed status.
Check the job status of the estimate
In ServiceTitan, go to the navigation bar and click Follow Up > Unsold Estimates.
Click one of the opportunities and click the associated job page.
Check whether or not the jobs are in the Completed status.