Why do I have to click the call button multiple times before being able to connect to the call?

Problem

You need to click the customer's phone number multiple times to make an outbound call.

Solution

The Click-To-Call function may depend on the performance of your browser. Clear the cache of your browser to solve this issue

Clear the cache

1. On your computer, open Google Chrome.

2. At the top right, click More and then Clear browsing data. A new window opens.

3. Select the Advanced tab.

4. From the Time range dropdown, select All time.

5. Select Cookies and other site data and Cached images and files.

6. Click Clear data.