Problem
Technicians notice that signatures disappear after they add another task to an estimate.
Solution
Remember, the signature disappearing is a built-in feature of ServiceTitan. It cannot be changed. This feature helps protect both the business and the customer by ensuring transparency and agreement on the services provided.
Inform the customer.
Tell the customer they need to sign the estimate again. This is because the estimate has changed.
Re-obtain the signature.
After making changes to the estimate, ask the customer to review and sign it again. This confirms their agreement to the new terms.
Finalize the estimate.
Once the customer signs the updated estimate, proceed with the work as agreed.