What is the process to turn off auto-batching for TSYS payments in my ServiceTitan account?

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Problem

Auto-batching for TSYS payments is on, but you want to make everything manual. You need to reach out to ServiceTitan's Fintech team.

Solution

Auto-batching groups your TSYS card transactions. It helps match deposit numbers between the payment processor and your bank. Turning off auto-batching for TSYS payments is not a direct setting in ServiceTitan as it requires help from the ServiceTitan Fintech team.

  1. Contact ServiceTitan support and ask to be transferred to Fintech Support. They handle TSYS and payment portal settings.

  2. Inform them you want to turn off auto-batching for TSYS payments in your account.

  3. Wait for the Fintech department to confirm that auto-batching has been disabled.

  4. Once confirmed, auto-batching for TSYS payments will no longer occur in your account.

Remember, this change means manually managing your TSYS card transactions. Be prepared to track your payments and deposits without auto-batching.