Problem
Technicians may not see all the content shared with them in the content portal on their mobile devices.
Solution
Resolve the issue of content not loading on the mobile side for technicians.
Check content visibility in ServiceTitan
Go to Settings > Operations > Content Portal.
Ensure the technician is listed as the audience for the content you share. Only content assigned to them will be visible on their mobile device.
Enter Start time and End time.
Note: If you want the content to remain in the content portal indefinitely, don't enter an end date.
Sync changes in ServiceTitan Mobile
Go to the main dashboard on your desktop.
Find the sync option. It might say Sync Changes and check if you can see the Content Portal post.
Click on it to make sure all recent changes are updated in the system.
If you don't see the post, log out and log back in.
Log out and log back in to ServiceTitan Mobile
Ask the technician to log out of their ServiceTitan Mobile app.
Wait for a few seconds.
Then, have them log back in.
This step refreshes their session and can help load any content that wasn't showing up before.
After logging back in, the technician should check the content portal again.
They should now be able to see all the content shared with them.