Problem
You are unable to hear any recordings on ServiceTitan. You have attempted to listen to a couple of calls that were taken to book a job, but you are not able to replay any part of them.
Solution
Ask your colleagues if they can play the recordings on their end. If you are the only user experiencing the issue, this is most likely a browser cache issue.
Go to the three dots at the top right corner of the Chrome browser.
Click More Tools.
Click Clear Browsing Data on the pop-up menu.
Select Cookies and Cached images and files.
Change the time filter at the top to All Time.
Click Clear Data.
Make a hard refresh by holding Ctrl + Shift + R.
After following these steps, the issue should be resolved. If the problem persists, please contact ServiceTitan Technical Support for further assistance.