Timesheets not appearing in Payroll Approval for the current pay period

  • Updated on Mar 27, 2026
  • Published on Mar 12, 2026
  • 1 minute(s) read
Prev Next

Problem

A technician's timesheets in the current pay period are not appearing in the Payroll screen or the Master Pay File report.

Solution

Go to Payroll

In this example, technician Bob has no Timesheet Pay for the current pay period of 1/28/2022-2/03/2022. To resolve this issue:

  1. Go to the top toolbar, click your Profile icon, and click Payroll. Menu options including Payroll, Time Clock, and user sign-out details.

  2. Use the dropdown to select the current pay period. Payroll dashboard displaying date range selection for payroll periods.

  3. From the Payroll Dashboard screen that opens, confirm that the employee's timesheet pay field has an incorrect Pay amount. In this case, it is $0.

Payroll dashboard showing timesheet pay details for employees Bob and Charles.

Note: The employee in question may appear on the Manager Approved tab.

Confirm the Technician has timesheets in this pay period

  1. Find an example of the employee having a timesheet in the current pay period. In this example, we went to Job #2286294 and clicked View Timesheets.

  2. We can see that Bob has a complete timesheet within the pay period. Timesheet details for job, including technician and appointment times.

Click "Update Now" in Payroll Approval

  1. Return to the Payroll screen and click View Actions for the employee.

  2. We can see that a Manager approved the employee's payroll at 4:42 PM on 1/28. This action will lock the pay period and any timesheets after 4:42 PM on 1/28 will not appear in Payroll Approval or most payroll reporting. Payroll report showing approval status and update options for employee Bob.

  3. Click Update Now.        

    Note: If the employee is in the Manager Approved tab, Undo Approval will need to be clicked before Update Now can be clicked.

Related Content

Related articles