Phone integrations in ServiceTitan

Overview

ServiceTitan offers three phone integrations to help your business track calls, book more jobs, and serve customers faster. Each option builds on the last, from basic call tracking to a fully AI-powered contact center. Choose the integration that fits your team's size, workflow, and growth goals.

Phone integrations overview

ServiceTitan's phone integrations connect your phone system directly to your ServiceTitan account. When a customer calls, ServiceTitan links the call to the right customer record, job, and marketing campaign automatically. This gives your team the context they need to book jobs faster and deliver a better customer experience.

The three available integrations are:

• Phones (Basic)

• Phones Pro

• Contact Center Pro

Phones (Basic)

Basic Phones is ServiceTitan's entry-level phone integration. It automatically tracks and records all incoming calls, then links each recording to the correct customer and job record. Basic Phones uses virtual tracking numbers — phone numbers your customers dial that forward to a physical line in your office. When customers call a tracking number, ServiceTitan logs and records the call. You can port your existing advertised numbers into ServiceTitan to convert them into tracking numbers, or add new ones. Basic Phones also ties each number to a marketing campaign, so you can measure which campaigns generate the most calls.

• Call tracking and recording for all inbound calls

• Virtual tracking numbers that forward to your office lines

• Marketing campaign attribution starting from the first call

• Settings available at Settings > Phones > Phone Numbers and Settings > Phones > Call Recording.

Phones Pro

Phones Pro is a cloud-based phone system fully integrated with ServiceTitan. It replaces your existing phone system and is built to improve booking rates, reduce abandoned calls, and increase CSR efficiency. Phones Pro uses a seat-based model — each employee who handles calls is assigned an advanced or standard seat. Advanced seats include an embedded dialer inside ServiceTitan and are recommended for CSRs and call center managers. Standard seats are for office employees with non-customer-facing roles. Phones Pro also includes advanced reporting and analytics, real-time call monitoring, and a call continuity number as a backup in case of an outage.

• Embedded dialer inside ServiceTitan

• Advanced and standard seat types for different roles

• Real-time call monitoring and call center supervision tools

• Advanced reporting and analytics to track call trends

• Powered by Dialpad; managed through Settings > Phones Pro > Account Setup.

Note: To move from Basic Phones to Phones Pro, contact your CSM.

Contact Center Pro

Contact Center Pro is ServiceTitan's enterprise-grade contact center solution. It centralizes calls into a single universal inbox across every location and business you operate. Contact Center Pro is built exclusively for the trades and powered by Titan Intelligence, ServiceTitan's AI engine. It includes AI Voice Agents that answer calls, book jobs, and handle customer requests 24/7 — including overflow and after-hours calls. Managers get AI-generated call transcripts, sentiment analysis, and a Second Chance Leads tool that flags unbooked calls for follow-up. Contact Center Pro supports multi-tenancy, meaning CSRs can take calls for multiple brands or locations from a single interface.

• Universal inbox for calls across all locations

• AI Voice Agents for 24/7 call answering and job booking

• AI-generated call transcripts, summaries, and sentiment analysis

• Second Chance Leads to identify and recover unbooked calls

• Call center monitoring and real-time agent management for call center managers

• Multi-tenant support for businesses with multiple brands or locations

Understand integration differences

The table below summarizes the key differences between each integration.

Want to learn more?

• See Overview of ServiceTitan's Basic Phones

• See Phones Pro

• See Contact Center Pro