Overlapping timesheet error when batching invoices

 Troubleshooting
Role: Administrator · Accountant · Bookkeeper · Office AdminArea: Accounting > Batch Export Transactions; Job timesheets · All versions

Before you start

You need Timesheets permissions to view and edit technician timesheets and to manually batch invoices. If you don't have it, contact your admin.

Reason 1

A technician was dispatched to a new job before the previous job was completed, so their timesheet entries overlap in time.

ServiceTitan blocks batching until the overlapping times are corrected on the affected job records.

1Find and correct the overlapping timesheet entries

Use this if the batch fails with an overlapping timesheet error for a technician.

1. Go to the navigation bar and click Search.

2. Click the Search dropdown and select Job.

3. Use the Technician and Job Status filters to find the job records that aren't exporting.

4. Find any job marked Dispatched before the previous job is Completed, and update its dispatch time to match the completion time of the last job.

5. Open the job record.

6. In the Timesheets section of the job record, click View Timesheets.

7. Edit the fields as needed and click Update.

8. After all jobs are completed and times are corrected, manually batch the invoices again.

Note: You can compare the actual job timesheets and the dispatch board technician timesheets to see where the discrepancy is.

Tip: You can use the Timesheets report template to create a report on the timesheet activities of the technician.

✓ Done · Once the overlapping times are corrected, the error clears and the invoices batch successfully. You're done.

Contact ServiceTitan Technical Support at go.servicetitan.com/ask with:

• The technician name and the affected job number(s)

• The exact overlapping timesheet error message

• The dispatch and completion times that appear to overlap

• The batch number you're trying to post

• Which steps from this article you already tried