How to resolve the 'Business Unit does not have address for counter sales invoice' message when trying to create a POS ticket for counter sales?

Introduction

To resolve the error, go to Settings > Operations > Business Units, find the affected unit, and edit the address under the Address tab. Save the changes to enable counter sales.

Problem

When trying to create a point of sale ticket for counter sales, you get a notification: Business Unit does not have address for counter sales invoice.

Solution

This message appears if you do not have an address entered for the business unit.

Add address to business unit

1. On the navigation bar, go to Settings .

2. In the side panel, Operations > Business Units.

3. Find the business unit you are having trouble with. It's the one you tried to use for counter sales.

4. Click Edit. 

5. On the Edit Business Unit screen that opens, click the Address tab.

6. In the Address tab, make edits to the address.

7. When finished, click Save.