Office Audit Trail report template

Overview

Use the Office Audit Trail report template to review office employee activity in ServiceTitan. The template includes types of actions employees perform including updating invoices and estimates, and incoming and outgoing calls.

Things to know

• If you’re unsure which columns you want to include in your report, use the Reporting Dictionary to search for appropriate data fields.

• You can use this template to create as many custom reports as you need. Each report created from the template is independent and can be run or scheduled without needing to recreate it from the original template.

Create an Office Audit Trail report

Follow the steps to create a custom report based on the Office Audit Trail template.

The Office Audit Trail template includes these columns:

• Date: Date of the office activity

• Time: Time of the office activity

• Name: Name of the employee

• Action Type: Type of employee activity

• Action Performed: Description of activity

Tip: Deselect a column to exclude it from your report.

Run a report

Before running the report, add filter details to narrow your results:

1. Click the From - To field to set date filters. You can:

   • Use the calendar to select a specific date range and then click Apply.
     

   • Use the left menu to select a preset date range:

     • Today: From 12:00 AM to the current time.

     • Yesterday: Previous day, from 12:00 AM to 11:59 PM.

     • This Week: From Monday through Sunday of the current week.

     • Week to Date: From Monday through the current date of the current week.

     • Last 7 Days: Previous seven days, including today.

     • Last 14 Days: Previous 14 days, including today.

     • Last 30 Days: Previous 30 days, including today.

     • Month to Date: From the first of the current month to the current day.

     • Last Month: Entire month before the current month. For example, if the date is February 5, the entire month of January.

     • Last 90 Days: Previous 90 days, including today.

     • This Quarter: Current quarter, including future dates. For example, if the date is April 25, from April 1 - June 30.

     • Last Quarter: Entire quarter before the current quarter. For example, if the date is April 25, from January 1 - March 31.

     • Quarter to Date: From the first day of the current quarter to the current day.

     • Year to Date: From January 1 of the current year to the current day.

     • Last 365 Days: Previous 365 days, including today.

     • Last Year: From January 1 of the previous year to December 31.

2. Use the Employees dropdown to select which employees you want to include in the report.
   Otherwise, the report includes all employees.

   Note: If you add employee business unit (BU) filters, make sure the employees you select are assigned to the selected BUs.

3. From the Employee Business Unit dropdown, select the office employee business units (BUs) you want to report on. By default, the report runs for all BUs.
   

4. From the Job Business Unit dropdown, select the job BUs you want to report on.

5. Click the Job Type filter and select which job types to include in your report.
   

6. Click the Action Type dropdown to select which types of employee activities you want to report on:

   1. Inbound Calls: Employee receives a call

   2. Outbound Calls: Employee places a call

   3. Job Updates: Employee updates a job record

   4. Estimate Updates: Employee updates an estimate

   5. Invoice Updates: Employee updates an invoice

7. When you’re done setting your filters, click Run Report.
   

   Note: Click an item in the Action Performed column to open the record where the action was made in a new tab.

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