Mute notifications for commercial jobs

  • Updated on Mar 27, 2026
  • Published on Mar 10, 2026
  • 1 minute(s) read
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Overview

Commercial projects usually involve many dispatches and multiple scheduled jobs. This may result in too many notifications sent to the customer.

Mute a notification

If you don’t want to use notifications for commercial jobs, you can follow the instructions below to turn off notifications for all commercial jobs.

  1. Go to Settings A simple icon representing a settings gear. > Customer Notifications.

  2. Click the Settings icon (gear icon) at the top of the screen.
    Settings for customer notifications including booking and reminder options via text or email.

  3. Under Job Notifications by Default, you can choose whether notifications will be sent for residential and/or commercial jobs. Both settings will be checked (turned on) by default. If you want to turn off notifications for commercial jobs, uncheck the box next to Enable Job Notifications on Commercial Jobs.
    Settings for job notifications with options to enable or disable notifications.

  1. Enable Job Notifications On Residential Jobs

  1. When this option is checked, all residential customers will receive notifications. When unchecked, notifications will not be sent out for residential jobs.

  1. Enable Job Notifications On Commercial Jobs

  1. When this option is checked, all commercial customers will receive notifications. When unchecked, notifications will not be sent out for commercial jobs.


Note: The settings you choose will apply to all notifications (booking confirmations, reminder notifications, dispatch notifications, surveys), for both text and email.

Once you have changed your notification settings, make sure to click Save.

You will have the option to turn notifications back ON

When you turn OFF notifications for commercial jobs, the Job Notifications toggle on the job screen will be off by default for all commercial jobs.

If you want to enable notifications for any specific commercial job, you can turn the Job Notifications toggle back ON.

Job details for Emma Ruiz, including notification settings and contact information.

How ServiceTitan determines which jobs are commercial

The customer attached to the service location must be a commercial customer; it does not matter if the Bill To customer is residential or commercial.

Service location details for HVAC member, emphasizing commercial customer requirements.

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