Long Pause Between Start of Call to Ringing

Problem

You are experiencing a delay between the start of a call and the ringing of the phone. The call bubbles appear, but it takes 6-10 seconds for the phones to ring.

Solution

1. If you notice a delay of 6-10 seconds between the start of a call and the ringing of the phone, do not worry. This delay is considered normal.

2. The speed of the call depends on the speed of the network at any given moment. Therefore, the delay varies.

3. Monitor your calls and report any consistent delays of 15 seconds or more.

4. To report a consistent delay, gather the time and date of the call, the number of the caller, and the number being dialed.

5. Contact ServiceTitan Technical Support and provide the details gathered in step 4.

6. The support team will forward the details to phone specialists who will look into the back-end details of the call and determine the cause of the delay.

Note: If you experience a delay of 15 seconds or more, it is recommended to report it to ServiceTitan Technical Support.