Labor burden not reporting accurately in Job Costing

Problem

A technician's labor burden on an invoice is not appearing in job costing. In some cases, only one technician's burden is displayed while others are missing.

Solution

To resolve labor burden discrepancies in job costing, review the following areas:

Confirm technician is included in Payroll

Job costing relies on payroll data from the time the job was completed. If the technician wasn't in payroll during that period, their labor burden won't appear. To confirm:

1. Go to the top toolbar and click Settings > People > Technicians.

2. Find the technician in question and click Edit.

3. Click the Payroll tab.

4. Ensure the Include in Payroll option is selected. 
   If they were not included in payroll at that time, labor burden cannot be retroactively calculated, even if they're added later.

Update payroll for the relevant period

If the technician was included in payroll for the job's date, but the burden is still missing:

1. Identify the job's date and corresponding payroll period.

2. Click Update for the technician for that specific period, either in the Payroll tab or in the Master Pay File report. 

3. This ensures persisted payroll data is correctly updated and reflected in job costing

Set Pay Type to Both

1. From the top toolbar, go to the technician's settings by going to Settings > People > Technicians > Edit > Payroll.

2. Under General Pay Details, select Both from the Pay Type dropdown.

3. Open the Master Pay File report and refresh your payroll data

4. Check the job costing screen for the job to ensure that the labor burden is now reporting accurately.

5. If the issue still persists, please contact Technical Support for further assistance.