Invoice Showing on AR Report as Unpaid but Showing Paid on Customer Profile

Problem

An invoice is showing as unpaid on the AR report but the invoice has been paid, as shown in the customer profile.

Solution

1. Check if the invoice was imported.

2. If the invoice was imported and locked, contact Technical Support to unlock the invoice.

3. Once the invoice is unlocked, assign an invoice date to the invoice in order to remove the invoice from any AR reporting.