How to Enable Simultaneous Ringing for Two Employees in a Department in Dialpad

Problem

You want to enable simultaneous ringing for two employees in a department in Dialpad, but are unable to figure out how to do so.

Solution

1. In Dialpad, go to Settings > Departments and select the Department you are trying to update.

2. Scroll down to Business Hours & Call Routing.

3. Click Edit Call Routing.

4. In the call routing window, locate routing options and select operators.

5. Check the option for Simultaneous Ring and make sure the Changes Saved banner appears.

Note: Simultaneous ringing is only available for departments, not for AI call centers.

For more information, see the Dialpad article for Simultaneous Ring. Also, see the Set call routing rules for call centers article in the ServiceTitan Knowledge Base. This shows how to set call routing rules for a call/contact center, but setting the routing rules for departments is similar.

If you need to make additional changes to your call flow, you can follow the same steps to edit the routing rules.