Overview
ServiceTitan Mobile can access the native GPS on the mobile device it’s installed on. This lets you send notifications to customers allowing them to track a dispatched technician’s location in real time. You can also arrive technicians by GPS.
Who uses this feature
Administrators
Things to know
GPS is accurate within 3-10 meters. If GPS is unavailable, cellular triangulation is used which is accurate within 500 meters, or about 1/3 of a mile.
To avoid reporting inaccuracies, make sure each technician is assigned no more than one GPS device.
Technicians who use a separate GPS device, for example TomTom or Fleetmatics, cannot be tracked through real-time technician tracking in ServiceTitan. You can still send out dispatch notifications without technician tracking.
Enable GPS access on mobile devices
To use native GPS on a mobile device, make sure the ServiceTitan app has access to the device’s GPS.
Enable GPS on Android devices
To enable GPS on an Android device:
Go to Settings > Location.
Make sure that the location toggle is on.
Tap App permissions.
Scroll down and tap ServiceTitan Mobile.
To prevent inconsistent pings, select Allow all the time.
Enable GPS on iOS devices
To enable GPS on an iOS device:
Go to Settings > Privacy > Location Services.
Make sure that the Location Services toggle is on.
Scroll down and tap ServiceTitan Mobile.
To prevent inconsistent pings, select Always.
Enable native GPS in ServiceTitan
To enable native GPS:
Go to the top toolbar and click Settings
.From the side panel, go to Integrations > GPS.
Click Add.
In the Account Details tab, click the Name dropdown and select Native.
Click the Devices tab.
Use the Select a technician dropdown to select the technicians whose device you want to enable GPS in
When you’re done, click Save.
FAQ
I'd like to turn on real-time technician tracking. Are my technicians using the right kind of device?
Real-time technician tracking in ServiceTitan Mobile is available for native GPS devices such as an iPad, iPhone, Android tablet, or any device with native GPS.
Technicians using a non-native GPS device such as TomTom or Fleetmatics cannot be tracked in real-time. However, you can still send out dispatch notifications to those technicians.
Note: For appointments where technicians are using non-native GPS devices, customer notifications do not include Track Now links.
Why isn't my technician in the right location on the Dispatch Board map?
If a technician isn't showing up in the correct location on the Dispatch Board map, check your GPS settings:
Go to Settings > Integrations > GPS.
Check which GPS provider is set up and click Edit > Devices.
Check if the technician has a device assigned to them.
If the technician has a device already assigned, ask them to double-check if they have Location Services enabled for ServiceTitan Mobile.
For more, see Enable native GPS on mobile devices.
Want to learn more?
Visit ServiceTitan Academy to enroll in Managing Customer Notifications