Review the improvements in ServiceTitan's 10.0.0 Field Mobile App Release.
New
Technicians
Access Financing plans in the Field Mobile App: This helps you select and apply for financing while viewing job estimates. Before, there wasn’t a way to view financing options directly in the app. Now, users with access can select a provider, apply through a web view, and see past financing, based on office settings and permissions. For more, see Offer financing.
Take quick card payments directly on your phone using Adyen Tap to Pay: Before this, techs had to key in credit card numbers or rely on card readers, which caused delays. Now, with NFC-enabled devices, they can accept contactless payments right in the app—no extra hardware needed. This gives techs a faster, smoother way to finish jobs and collect payments on the spot. For more, see Process credit card payments with Adyen Tap-to-Pay in the ServiceTitan Field Mobile App.
Create new Customer and Location Records and book jobs in the Field Mobile App: Now, you can create new Customer and Location Records and immediately book a job from the same flow. Additionally, you can view historical details and reschedule an appointment directly in the Field Mobile App. For more, see:
Improvements
Technicians
Track time on the go with Legacy Timekeeping to keep payroll and scheduling in sync: Before, technicians using the Field Mobile App couldn’t clock in or out in the same way as on Legacy Timekeeping. Now, FMA users can clock in, clock out, start/end meal breaks, and start events.
Note: This will only be available to contractors who don’t have Flexible Timekeeping enabled. Contractors who are on Flexible Timekeeping should continue to use Continuous Timekeeping.
For more, see:
See and reuse past estimates with the new Past Estimates feature to save time in the field: Previously, techs had to manually recreate estimates for the same customer or location. Now they can view grouped past estimates by opportunity and reuse or duplicate them when creating a new one. This helps keep pricing consistent and saves time during visits.
For more, see:
Process in-person card payments with greater speed and reliability using Adyen card readers: Previously, technicians used BBPOS readers, which had common issues like slow transactions and frequent disconnects. The new Adyen reader integration makes setup smoother, improves reliability, and ensures transactions are secure—even in low-connectivity areas. Technicians can pair the reader in-app and get helpful prompts throughout the payment process. For more, see Process credit card payments with Adyen card readers in the ServiceTitan Field Mobile App.
Access everything you need faster with the new Account tab: The Account tab replaces the More and Profile tabs, combining shortcuts, settings, and account tools in one place. Before, app preferences and tools were scattered across multiple screens, making them slower to find. Now you can view your profile picture, adjust appearance settings, manage cards, and sign out, all from a single spot. For more, see Use the Account screen in the Field Mobile App.