This improvement to Supervisor Console helps you see revenue, Job Score, and Lead Score together so you can coach techs and assign jobs with more confidence.
What's changing?
Previously, the Technician Revenue Performance table in Supervisor Console showed only revenue metrics, requiring supervisors to open other reports or tools to view Job Score and Lead Score for the same technicians. Now, the table includes Job Score and Lead Score columns, bringing revenue, job quality, and lead performance into one view-so you can easily identify technicians who sell well but have low scores, or those with strong scores who may need more high-value jobs.
Resources
Before and After
Before (Current)
Open Supervisor Console and go to the Technician Revenue Performance table.
Review revenue metrics such as job revenue and average ticket for each technician.
Open separate reports or dashboards to check Job Score and Lead Score for the same technicians.
Impact: Revenue alone did not give supervisors enough insight into overall technician performance.
Try the current workflow in your account.
After
Open Supervisor Console and go to the Technician Revenue Performance table.
Review revenue metrics alongside Job Score and Lead Score for each technician.
Sort or scan by Job Score and Lead Score to find techs with strong or weak scores.
Use these combined metrics during coaching talks and when assigning high-value jobs.
Impact: Supervisors see revenue, quality, and lead performance in one place and can coach techs and assign jobs based on a more complete picture.
Test the changes in the NEXT environment.
Who uses this feature
Residential Service and Replacement, Commercial Service and Replacement
Administrators, Managers, Dispatchers
Region availability: All regions
How it works for your industry
Residential Service and Replacement
Use Job Score and Lead Score to see which HVAC or plumbing technicians close add-on work without hurting customer satisfaction.
During performance reviews, compare two technicians with similar revenue but different scores to plan ride-alongs and coaching.
Sort by low Job Score to catch repeat visit issues on tune-ups before they turn into callbacks.
Commercial Service and Replacement
Spot commercial technicians who bring in strong revenue but have low Lead Score so you can coach on lead capture on large sites.
Use scores to balance who you send to high-value contracts, not just the highest seller.
Track how coaching changes Job Score and Lead Score over time for key accounts.
How to Prepare?
Confirm your account has Dispatch Pro. If you don't already have Dispatch Pro and are interested, review pricing and select your package here. You can also request a demo on our Pro Products page, or reach out to your Customer Success Manager (CSM) or Pro Account Manager (PAM).
Confirm which supervisors and managers use Supervisor Console to review technician revenue and performance.
Train those supervisors and managers on how to sort and scan the new Job Score and Lead Score columns and how they should use them in coaching.
Align expectations with technicians on how scores and revenue will be used in reviews, coaching talks, and bonus plans.
Bookmark the Technician Revenue Performance table and add it to your daily or weekly meeting routine.