Strengthen the Dispatching Experience improvements

This improvement enhances Dispatch Board alerts and timing so you see technician assignment changes and accurate job duration in real time.

Form for adding alerts with highlighted type and tags sections.

We updated the new Dispatch Board to help you complete work faster and with fewer errors. Changes include:

Technician Assigned Alert: Get notified by email or SMS each time a technician is assigned or reassigned to a job. Configure filters by Business Unit, Job Type, Technician Teams, and Tags to control which events trigger the alert. Select individual recipients and optionally include Job Related Technicians. The alert fires one time per assignment change event.
Expanded Auto-Adjust Appointment Logic: Appointment blocks on the Dispatch Board now shift to the actual dispatch timestamp when a technician is dispatched and expand automatically when a job runs past the scheduled end time.

All business types
Dispatchers
Region availability:
- Email and SMS alerts: USA, Canada
- Email alerts: Australia

Confirm which dispatchers will use the new Daily Dispatch Board.
Confirm your alert settings for technician assignment notifications.
Identify who should receive Technician Assigned Alerts.
Train dispatchers on how the Dispatch Board reflects actual dispatch and completion time.