This improvement gives you a single The Campaign Registry (TCR) Brand Management screen in ServiceTitan so your team can set up multiple mixed use brands and campaigns, and associate phone numbers with clear steps and built-in checks.
What's changing?
Before, your team used the legacy You are Registered for Texting screen to manage The Campaign Registry (TCR) brand and campaign details. You had to gather your employer identification number (EIN) and company data from other tools, type everything in by hand, and try to keep track of limits and compliance steps on their own. Now, a new TCR Brand Management module in Phone Settings brings brand creation, campaign setup, number association, EIN lookup, terms acceptance, and soon audit logging into one guided screen, so your workflows for texting stay organized and compliant in a single place.
Resources
Before and After
Before (Current)
Go to Settings > Your Account > Register for Texting.
Gather employer identification number (EIN) and company details from outside tools or files.
Type brand and campaign details by hand with limited on-screen guidance.
Associate phone numbers to campaigns without clear limits or strong warnings.
Track compliance steps and changes outside ServiceTitan with little audit history.
Impact: Higher chance of missing compliance steps, more carrier rejections, and more time spent fixing texting issues.
Try the current workflow in your account.
After
Go to Settings > Phone / Phones Pro / Contact Center Pro > TCR Brand Management.
Create a brand with guided steps, including employer identification number (EIN) lookup, contact details, and terms acceptance with audit logging.
Create campaigns that pull in brand data, prompt for missing fields, and record every change.
Associate phone numbers to campaigns with clear validation, including a 49-number limit per campaign.
Review brand and campaign status in one place and edit details while ServiceTitan keeps a full audit trail.
Impact: Lower risk of carrier issues, clearer records for audits, and faster texting setup for every new brand and campaign.
Who uses this feature
All business types
Administrators
Region availability: USA
How it works for your industry
Residential Service and Replacement
Use the new The Campaign Registry (TCR) Brand Management screen to register the brand for your home service business and keep all texting campaigns in one place.
Set up campaigns for booking reminders, maintenance notices, and follow-up messages so CSRs can trust that outbound texts meet carrier rules.
Keep a clear audit trail for brand edits, campaign changes, and number assignments so managers can answer compliance questions fast during busy seasons.
Commercial Service and Replacement
Register one or more brands for different legal entities and use guided campaigns to support work with property managers and facility teams.
Residential Construction
Set up brand and campaign records that support long-running construction projects with clear labels and status tracking in ServiceTitan.
Create campaigns for project updates and inspection reminders and know that each campaign has the right brand data tied in.
Commercial Construction
Manage brands for different entities or divisions so texting to general contractors and project owners stays clean and compliant.
Build campaigns for project milestones, safety notices, and schedule changes, using the guided flow so staff does not miss required fields.
How to Prepare?
Confirm which brands and legal entities your business needs to register, including the correct employer identification number (EIN) and contact details for each.
Identify who in your office will own texting compliance and train those Administrators, Managers, CSRs, and Dispatchers on the new TCR Brand Management workflow.
Align on standard campaign types you plan to use, such as booking reminders, maintenance notices, and project updates, so naming and usage stay consistent.
Bookmark the TCR Brand Management page in ServiceTitan and add it to your internal onboarding checklist for new office staff who work with texting.