This improvement to the new Dispatch Board helps you see each technician's Legacy Timekeeping status under their name so you can make dispatch decisions faster and with fewer mistakes.
What's changing?
Before, when you used Legacy Timekeeping and the new Dispatch Board, you could not see a technician's current timekeeping status right under their name. You had to scan job bubbles across the timeline or open a timesheet to see if a technician was idle, dispatched, working, or on meal. That slowed you down and made it harder to spot who was really free. Now, the new Dispatch Board shows each technician's current Legacy Timekeeping status directly under their name, with how long they have been in that status. For example, you might see Working (15 minutes) or Idle (5 minutes). This matches the legacy Dispatch Board for Legacy Timekeeping and keeps your visual board and time data aligned.
Note: This update is only for Legacy Timekeeping, and does not impact those on Flexible Timekeeping. If you are using Flexible Timekeeping, you will not see the status bar or see the time a technician has been in a status under the technician's name.
Resources
Before and After
Before (Current)
Open the new Dispatch Board.
Scan job bubbles across the timeline to guess which technician is idle or working.
Open a technician timesheet or job record to confirm their actual Legacy Timekeeping status.
Switch back to the board and move jobs based on what you found.
Impact: Dispatchers spend extra time clicking into timesheets, can miss idle technicians, and may assign work based on guesswork instead of clear status.
Try the current workflow in your account.
After
Open the new Dispatch Board.
Look under each technician's name to see their current timekeeping status and how long they have been in that status.
Drag and drop jobs to the right technician based on who is idle, dispatched, working, or on meal.
Use timesheets only when you need deeper detail, not for every quick decision.
Impact: Dispatchers see technician status at a glance, reduce clicks, respond to schedule changes faster, and keep jobs flowing with fewer errors.
Test the changes in the NEXT environment.
Who uses this feature
All business types
Administrators, Managers, Dispatchers, CSRs
Region availability: All regions
How it works for your industry
Residential Service and Replacement
A dispatcher sees Idle (10 minutes) under a technician's name and drops in a same-day no-heat call without opening any extra screens.
When a water heater install runs long, the dispatcher sees Working (45 minutes) under that technician and moves the next job to a different technician right away.
During a weather spike, the board shows which technicians are On meal so you avoid sending rush work to someone who is not actually available.
Commercial Service and Replacement
A dispatcher for rooftop unit service checks the board, sees two technicians Idle, and assigns a priority call to the one closest to the site without opening timesheets.
For multi-building service contracts, the dispatcher spots a technician Working (5 minutes) on a small ticket and queues a nearby emergency call for them as the next job.
When a technician clocks Dispatched but has not arrived yet, the status sits under their name so the dispatcher can follow up before a facility manager calls in.
Residential Construction
A coordinator sees Idle under a rough-in crew lead and sends them to start the next phase on a nearby build without digging through job records.
When trim crews show Working (90 minutes) on a long task, the coordinator can balance labor by moving shorter tasks to technicians showing Idle.
During end-of-day planning, the board shows who is still Working so you can decide who should pick up one more small task on the way back to the shop.
Commercial Construction
A project dispatcher views the mechanical crew and quickly spots which technicians are Idle between tasks, then assigns punch-list items without checking multiple screens.
When fire-life-safety testing runs behind, the dispatcher sees Working (60 minutes) for that crew and moves noncritical work off those technicians.
For large sites, the technician status under each name helps you see who is truly free before you send someone across a campus or high-rise.
How to Prepare?
If you're not already part of the New Dispatch Board Early Access, go to Settings > Dispatch Board > New & Upcoming Features and enable the Redesigned Dispatch Board toggle.
Confirm which dispatchers and CSRs work on the new Dispatch Board every day and let them know technician statuses will appear under technician names for Legacy Timekeeping.
Train dispatchers to use the status under each technician name as the first place to check availability before opening timesheets.
Align your dispatch playbook so that idle technicians are prioritized for new jobs and long-running statuses trigger follow-up checks.
Bookmark your demo environment and any internal training videos so new team members can see how the board looks with statuses under technician names.