Review and act on listing suggestions with Publisher Listing Feedback Automation
Marketing Pro Reputation now lets you review and act on publisher-suggested changes to your business listings, like address, hours, or category updates, directly from ServiceTitan, instead of logging into a separate Yext account.
Available inProMax
Feature type
New Feature
Industry
All business types
Roles
AdministratorsManagers
Region
United StatesCanada
What's new
Before, publisher-proposed corrections to your listing data accumulated inside Yext with no way to review them from ServiceTitan. They could be applied automatically, overwriting accurate information, or you'd have to log into Yext separately to manage them. Now, a new Improvements column on your Locations screen shows how many suggestions are waiting for review at each location. Selecting the count opens a panel where you can see the current value side by side with the suggested change, and approve or reject it in one click.
Workflow comparison — before & after
← Before
✓ After
1.A publisher, like Google or Apple Maps, proposes a change to your business listing information.
1.Open the Locations screen in ServiceTitan.
2.The suggestion sits inside Yext, outside of ServiceTitan.
2.Look at the new Improvements column to see how many suggestions are waiting for review at each location.
3.If no one reviews it, the change may be applied automatically without your input.
3.Select the count to open a panel showing the current listing information next to the suggested change.
4.To catch or manage these suggestions, you have to log into a separate Yext account.
4.Approve or reject each suggestion right there.
⚠ Listing data can change without your knowledge, and staying on top of it means checking a tool outside ServiceTitan.
✓ You stay in control of your listing data and never have to leave ServiceTitan to manage it.
How it works for your industry
Residential Service and Replacement
- A residential heating, ventilation, and air conditioning (HVAC) company sees a publisher suggested a corrected phone number for one of its locations, reviews it against the current listing, and approves it in seconds.
- A second location shows an incorrect suggested business hours change, which the office manager rejects to keep the listing accurate.
- A multi-branch plumbing company checks the Improvements column each week as part of its listing hygiene routine.
Commercial Service and Replacement
- A commercial electrical contractor with branches in several cities uses the Improvements column to spot which locations have pending suggestions, instead of checking Yext branch by branch.
- An office administrator rejects a suggested category change that does not match how the business wants to appear in search.
- A regional manager reviews suggestions across locations during a monthly listing audit.
Residential Construction
- A residential remodeling company rejects a suggested business category change that does not match how it wants to be listed, keeping control over how it appears in search.
- A design-build firm approves a corrected address suggestion after a recent office move.
- An administrator reviews a suggested social handle update before approving it.
Commercial Construction
- A commercial general contractor with several regional offices uses the Improvements column to catch a publisher-suggested phone number change for one office before it goes live incorrectly.
- A project management firm approves a corrected business hours suggestion after switching to seasonal hours.
- An operations lead rejects a duplicate-sounding category suggestion.
How to prepare
01
Confirm which of your locations have Listing Management active with a publisher - only those locations will show suggestions.
02
Identify who on your team should own reviewing and acting on listing suggestions going forward.
03
Align with your marketing or admin team on how quickly suggestions should be reviewed, since there's currently no notification when a new one arrives.
04
Bookmark any Knowledge Base articles or Academy videos for team training.