This improvement renames Rehash to Re-engage across ServiceTitan, with no change to how the feature works.
What's changing?
ServiceTitan now shows the name Re-engage instead of Rehash in all in-app pages and emails. You can see the new name in buttons, labels, and notifications. Email templates also reflect the new name. How the feature works stays the same.
Resources
Before and After
Before (Current)
In ServiceTitan, go to Field Pro and open the Rehash feature.
Review the list of open opportunities in Rehash, and open one to see the context and recommended next steps.
In the Daily Field Pro Insights email, look for the Rehash section to find the opportunities.
Impact: The feature name appears as Rehash across pages and emails, which may cause confusion if teams use different terms.
After
In ServiceTitan, go to Field Pro and open the Re-engage feature.
Review the list of open opportunities in Re-engage, and open one to see the context and recommended next steps.
In the Daily Field Pro Insights email, look for the Re-engage section to find the opportunities.
Impact: A single, consistent name appears across ServiceTitan and emails, which helps your team stay aligned.
Who uses this feature
Residential Service & Replacement
Administrators
Region availability: All regions.
How it works for your industry
Residential Service and Replacement
An office manager reviews past unsold estimates and uses Re-engage to follow up with homeowners about open opportunities.
A plumbing team sends a Re-engage email to homeowners who declined a water heater replacement.
A heating, ventilation, and air conditioning (HVAC) team tracks outreach under Re-engage to reconnect with homeowners before peak season.
How to Prepare?
Confirm your team knows that Rehash is now called Re-engage.
Identify any internal guides or scripts that mention Rehash and revise the name.
Train staff to look for Re-engage in ServiceTitan and in email.
Align team language so everyone uses Re-engage in meetings and reports.