Offer multiple financing programs per business unit with concurrent rate sheets
This new feature allows you to assign multiple financing programs and rate sheets to a single business unit, so each division, brand, or product category can offer the right financing options to your homeowners. Previously this was in Early Access but is now generally available for all.
What's new
Previously, the ServiceTitan financing integration with Wells Fargo (WF) or Synchrony Financial (SYF) only supported one active financing program per business unit. Each program defined a unique rate sheet, so if your business unit needed to offer different financing terms for different brands or product lines, there was no way to configure that within ServiceTitan. With this feature, you can now add multiple merchant IDs (MIDs) per business unit, name each MID, and assign multiple MIDs to default or custom financing rules. This means a single business unit can present distinct financing programs that align with your pricing strategies and partner requirements. This is currently only supported for Synchrony and Wells Fargo financing partners.
Workflow comparison — before & after
Resources
How it works for your industry
Residential Service and Replacement
- An HVAC company partners with two equipment brands, each offering a branded financing program through Synchrony Financial (SYF). The administrator adds both merchant IDs (MIDs) to the HVAC business unit, so technicians can present the correct financing options based on the brand being installed.
- A plumbing company runs a premium and a standard financing program with different rate sheets for high-ticket and routine jobs. Both programs are now available on the same business unit, and the office team selects the appropriate program when generating financing offers.
- A multi-location electrical contractor consolidates operations under one business unit but needs to offer region-specific financing terms through Wells Fargo (WF). The administrator assigns separate MIDs to the business unit and maps each to custom financing rules.
Residential Construction
- A residential construction company offers different financing programs for new builds and remodels under the same business unit. The administrator assigns each program to its own merchant ID (MID), so the financing options presented to homeowners reflect the type of project.
- A general contractor partners with multiple lenders for different phases of a home build. The administrator names each MID by phase and assigns them to the appropriate financing rules, allowing the sales team to present phase-specific financing without switching business units.
- A home improvement contractor runs seasonal financing promotions alongside a standard year-round program. Both programs are configured on the same business unit with separate MIDs, so the team can offer the promotional rate when it applies and fall back to the standard program otherwise.