This improvement integrates non-job events directly into the Continuous Timekeeping workflow in the Field Mobile App, so technicians can start, create, edit, and end non-job events without leaving the timesheet.
What's changing?
Before, non-job events (NJEs) on Continuous Timekeeping sat outside the timesheet in the Field Mobile App. Technicians could see scheduled NJEs on the dashboard, but they could not start one early, have one auto-start at its scheduled time, create an unplanned NJE outside calendar view, or edit an in-progress event. There was also no clean way to end an NJE. As a result, time was recorded inaccurately and required after-the-fact corrections by the office or the technician.
Now, NJEs are fully integrated into the Continuous Timekeeping timesheet flow, with behavior that varies based on the NJE's timesheet activity category:
NJEs associated with the PTO timesheet activity category automatically start and end at their scheduled times — no technician action required.
NJEs not associated with the PTO timesheet activity category require the technician to manually start and end the event through the Field Mobile App. Pre-scheduled NJEs show a live countdown and a Start button, so technicians can begin early or wait for the scheduled time.
Across both types, technicians with the Add non-job event permission can create and start an unplanned NJE from the dashboard. Technicians with the Edit non-job event permission can update details on an in-progress event. NJEs end automatically at their scheduled time or when the technician switches to a different activity. Completed events appear on the timesheet with accurate start and end times.
Before and After
Before (Current)
A technician on Continuous Timekeeping sees a scheduled non-job event (NJE) on the dashboard, such as a training session at 2:00 PM.
The NJE sits outside the timesheet. The technician cannot start it early or let it auto-start.
If the technician needs to attend an unplanned meeting, they cannot create an NJE from the dashboard outside calendar view.
The technician cannot edit an in-progress NJE if details change.
The office must manually correct the timesheet after the fact.
Impact: Disconnected NJEs lead to inaccurate timesheets, manual corrections, and lost trust in mobile timekeeping.
After
A technician on Continuous Timekeeping sees a scheduled non-job event (NJE) with a live countdown and a Start button on the dashboard.
The technician taps Start to begin the NJE early, or lets it auto-start at the scheduled time if it is a PTO-related NJE.
If an unplanned meeting comes up, the technician taps the create button on the dashboard to add and start a new NJE on the fly.
If details change mid-event, the technician taps Edit on the activity card to adjust the duration or location (permission required).
If the NJE is a PTO-related NJE, it ends automatically at its scheduled time or when the technician switches to another activity. The completed event appears on the timesheet with accurate start and end times.
Impact: Technicians record non-job time accurately from the field, reducing office corrections and building trust in the timesheet.
Who uses this feature
Market Segments: All business types
Office roles: Administrators (configure Continuous Timekeeping mode and technician permissions)
Technicians: Technicians (start, create, edit, and end non-job events from the Field Mobile App)
Region availability: All regions
How it works for your industry
Residential Service and Replacement
An HVAC technician has a scheduled safety training non-job event (NJE) at 2:00 PM. At 1:50 PM, a countdown appears on the dashboard. The technician wraps up their current task early and taps Start to begin the training on time. The timesheet records the actual start.
A plumbing technician gets called into an unplanned team meeting between jobs. They tap the create button on the dashboard, select the meeting event type, and start it. When the meeting ends, they tap their next job and the NJE closes automatically.
A service manager reviews timesheets at the end of the week. Training sessions, vehicle inspections, and meetings all show accurate start and end times on each technician's timesheet, with no manual corrections needed.
Commercial Service and Replacement
A commercial HVAC technician has a pre-scheduled vehicle inspection non-job event (NJE) each morning. The inspection starts automatically at 7:00 AM as scheduled. The technician completes the inspection, then taps their first job of the day. The NJE ends and the job begins on the timesheet.
A plumbing technician at a hospital site realizes their vehicle inspection NJE has the wrong location. They tap Edit on the activity card, correct the location, and continue. The timesheet reflects the accurate details without an office callback.
A commercial operations manager reviews time across a crew of 10 technicians. Non-job events like safety briefings and supply runs all appear on each technician's timesheet with correct times, reducing payroll questions.
Residential Construction
A technician on a new-build HVAC install has a scheduled safety briefing non-job event (NJE) before the job starts. The briefing auto-starts at 7:30 AM. After the briefing, the technician taps their first job, and the NJE ends cleanly on the timesheet.
A plumbing crew lead needs to run an unplanned supply pickup. They create a new NJE from the dashboard, label it as a supply run, and start it. The timesheet captures the time away from the job site accurately.
A project manager reviews the week's timesheets and sees that non-job time, including briefings, inspections, and supply trips, is recorded with accurate start and end times. No manual corrections are needed.
Commercial Construction
A mechanical technician on a commercial build site has a pre-scheduled safety orientation non-job event (NJE). The orientation auto-starts at 6:00 AM. After it ends, the technician taps their first scheduled task and the transition records cleanly on the timesheet.
A plumbing subcontractor realizes they need to attend a general contractor meeting that was not scheduled. They create an ad-hoc NJE from the dashboard, attend the meeting, and the event ends when they switch back to their next job.
A site superintendent reviews timesheets for the crew and sees all non-job activities accurately reflected. Training, safety meetings, and supply runs each show actual start and end times without the need for office-side corrections.
How to prepare
Have an administrator reach out to Support or your Customer Success Manager (CSM) to have Continuous Timekeeping and any prerequisite configurations enabled.
Confirm that technicians who need to create non-job events (NJEs) have the Add non-job event permission enabled. For technicians who should be able to edit in-progress events, also enable the Edit non-job event permission.
Review your list of non-job event types in ServiceTitan to confirm they are accurate and up to date. Technicians will select from this list when creating events from the Field Mobile App.
Train technicians on the new workflow: starting scheduled NJEs early from the dashboard, creating unplanned NJEs, editing in-progress events, and how events end automatically when switching activities.
Bookmark any knowledge base articles or Academy videos for team training.