Book jobs from Yelp with the Yelp Integration for Scheduling Pro
Yelp Integration is a new feature that adds a Book Now button to your Yelp listing, so homeowners searching Yelp can book a real appointment with your company through Scheduling Pro. This feature is currently in Early Access and available for select accounts.
Available inProMax
Feature type
New Feature
Industry
Residential Service and Replacement
Roles
Administrators
Region
United StatesCanada
What's new
Until now, Scheduling Pro could only take bookings from your own website or from Google Maps, so anyone who found you on Yelp had to call you or leave Yelp to find your site. With Yelp Integration, your Scheduling Pro scheduler is connected to your Yelp business listing and a Book Now button appears on it. Homeowners can select that button from Yelp search results or from your Yelp Business Page, choose a real arrival window on a ServiceTitan booking page, and the appointment arrives in your account as a booked job tagged Yelp, with Yelp shown as the lead source in the job summary.
Workflow comparison — before & after
← Before
✓ After
1.A homeowner searches Yelp for a plumber and finds your listing.
1.Connect your Yelp business listing to your scheduler from Settings > Integrations > Marketing Integrations > Scheduling Pro.
2.Your listing shows your reviews and your phone number, with no way to book.
2.A Book Now button appears on your Yelp listing.
3.The homeowner calls your office, or leaves Yelp to look for your website.
3.A homeowner selects Book Now from Yelp search results or from your Yelp Business Page.
4.Your office answers the call, checks availability, and books the job by hand.
4.The homeowner picks a real arrival window on a ServiceTitan booking page running your scheduler.
5.The job is created with no record that Yelp produced the lead.
5.The job arrives in your account tagged Yelp, with Yelp shown as the lead source in the job summary.
⚠ Leads found on Yelp arrive as phone calls that your office has to chase, and any that come in after hours or while your lines are busy go to whichever competitor answers first.
✓ Homeowners book a confirmed appointment on Yelp at the moment they decide, and every job that comes in that way is tagged and attributed, so you can see what your Yelp presence is worth.
How it works for your industry
Residential Service and Replacement
A homeowner with no heat searches Yelp at 9 p.m., selects Book Now on your heating, ventilation, and air conditioning (HVAC) listing, and holds a morning arrival window before your office opens.
A plumbing company running a water heater promotion sees which of the resulting jobs carry the Yelp tag and can measure the promotion against the reviews driving it.
An electrical company that spends on Yelp advertising compares booked jobs tagged Yelp against its advertising spend for a clearer cost per booked job.
How to prepare
01
Confirm you have Scheduling Pro. Yelp Integration is available with Scheduling Pro and ServiceTitan Max. If your company does not have Scheduling Pro, go to Settings > Integrations > Marketing Integrations and select Try Now to explore it, or request a demo from the Pro Products page to get started.
02
Confirm your Yelp business profile is accurate and note the business phone number listed on it. That number is what ServiceTitan matches against to find your listing.
03
Identify which scheduler you want Yelp bookings to use, so you can tie the matched listing to the right one during setup.
04
Align your office team on what a Yelp booking looks like when it lands. Jobs booked this way carry the Yelp tag and show Yelp as the lead source in the job summary, so your team can route and report on them.
05
Bookmark any Knowledge Base articles or Academy videos for team training.