What is causing the login failure when trying to export batches and how can it be resolved?

Problem

You may encounter an error message stating Export Error: Critical error: Login information is incorrect when trying to export batches. This usually means there is no active connection to Intacct in the settings.

Solution

1. In ServiceTitan, go to the navigation bar and click Settings.

2. In the side panel, click Integrations > Intacct.

3. On the Intacct Integrations settings screen, check and see if you have a connection.

4. If you don't have a connection, add a new connection.

5. Enter your Intacct company details. You will need your Intacct username, password, and company ID.

6. Save your new connection details.

After you add the connection, you should be able to export batches without seeing the login failure error. If you're unsure about the settings you had before, check with your Customer Success Manager (CSM) or whoever manages your Intacct account to make sure everything is set up correctly. This will help ensure that your exports work as expected.