Service Titan Knowledge Base

Unknown names in the "Who took the call" dropdown when reclassifying callsLast updated on 05/12/2023

This article covers the most commonly asked question when users encounter unknown names while reclassifying calls.


When users reclassify calls they may see names they don’t recognize in the “Who took the call” dropdown, which is confusing.


Confirm whether these are Partner Portal users

Reach out to an admin user to find out if the unknown names belong to display users who have been given access to the account via Partner Portal. If a tenant would prefer to no longer see those names in the list or permit the users’ access to the account, an admin user will need to remove their access permissions in the Partner Portal directly.

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.