Service Titan Knowledge Base

Technician Shift details not appearing on the Dispatch BoardLast updated on 05/12/2023

This guide will walk you through how to make Technician Shift details show up on the Dispatch Board in ServiceTitan.

LEGAL DISCLAIMER: This article was created from a ticket used to solve a specific tenant issue, and has not been verified by an SME. Nothing stated in this article should be construed to be legal advice. The content in this article is provided “as is” and no representations are made that it is error-free. ServiceTitan disclaims all liability for any problem that might arise from using this article to troubleshoot an issue within your environment.

Problem

After scheduling a Technician Shift, the shift details aren’t showing up on the Dispatch Board.

Solution

Technician Shifts only appear as a color-coded bar on the Dispatch Board. If you want a shift to appear in detail, after you create the shift, create a non-job event that includes the shift details.

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.