Service Titan Knowledge Base

QBO Error: Can’t export Payment(ID=#######). Attempt to add QBO JournalEntry has failed with the following error: 400- BadRequest Validation Exception was thrown. 2020 - Required parameter AccountRef is missing in the requestLast updated on 05/12/2023

This article explains the steps to solve the QBO Error Can’t export Payment(ID=#######). Attempt to add QBO JournalEntry has failed with the following error: 400- BadRequest Validation Exception was thrown. 2020 - Required parameter AccountRef is missing in the request.


Problem

You may receive this error if you have not specified a general ledger account for the payment type in ServiceTitan.


Solution

Edit payment type

In ServiceTitan:

  1. Click the Settings icon. 

  2. In the side panel, click Invoicing > Payment and Invoice Types.

  3. Click Edit for that payment type and add the account associated with the payment.

  4. On the Accounting Page, pull up the Batch with the error > Right Click + Reload anywhere on the screen to hard refresh the page > export the Batch.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.


Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.