Service Titan Knowledge Base

Dialpad Error Message: Your app seems to be having trouble registering with DialpadLast updated on 05/12/2023

This article will help Phones Pro users resolve an error message stating their app is having trouble registering with Dialpad.

Problem

Dialpad Native App displays a message stating the app seems to be having trouble registering with Dialpad and the app is not functional.

Solution

Delete the device from the list

  1. Ask the affected user to log out of and close the Dialpad app.

  2. Navigate to www.dialpad.com. They should be taken to Your Profile settings.

  3. Scroll down and click on Your Devices.

  4. Click the three vertical dot icons in the same row as the device with a unique name. Usually, this is the name of the computer.

  5. Click Delete device from this list.

  6. Ask the user to log in to the Dialpad app.

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.