How to Deactivate and Edit Vendors in InventoryLast updated on 05/12/2023

This guide will show you how to deactivate a vendor in ServiceTitan's Inventory system, and how to edit a vendor by adding an extra character to their name.

LEGAL DISCLAIMER: This article was created from a ticket used to solve a specific tenant issue, and has not been verified by an SME. Nothing stated in this article should be construed to be legal advice. The content in this article is provided “as is” and no representations are made that it is error-free. ServiceTitan disclaims all liability for any problem that might arise from using this article to troubleshoot an issue within your environment.

You can't deactivate a vendor, and when attempting to add information to another vendor, you receive the following error message: Action canceled - Object reference not set to an instance of an object.

To deactivate a vendor:

1. Go to the Inventory section in ServiceTitan.

2. Click the Vendors tab.

3. Find the vendor you wish to deactivate and add an extra character to their name.

4. Click the Deactivate button.

To edit a vendor:

1. Go to the Inventory section in ServiceTitan.

2. Click the Vendors tab.

3. Find the vendor you wish to edit, and add an extra character to their name.

4. Click the Save button.

5. After the property is saved, go back to the edit mode for the vendor and remove the extra character that you've added to the vendor name.

Note: If you receive the Action canceled - Object reference not set to an instance of an object error message when attempting to add information to a vendor, try adding an extra character to their name and saving the information. Then, go back and remove the extra character from the vendor name.

You have successfully deactivated a vendor and edited a vendor in ServiceTitan's Inventory system.