Service Titan Knowledge Base

Certificate window does not pop-up after installing/updating 2.0 web connector - Problem/Solution Last updated on 05/12/2023

This article explains how to solve the issue when Certificate Window does not pop up after installing/updating QBD 2.0 web connector.


Problem

The Certificate window does not pop up after installing/updating QBD 2.0 web connector.


Solution

Delete connection

If the certificate window does not pop up after installing/updating 2.0 web connector:

  1. In Quickbooks go to Preferences > Integrated Applications.

  2. Delete the existing ServiceTitan connection from the list so it’s not displayed in this table:

  3. You can now re-install the 2.0 Web Connector and the Certificate Window should appear.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.


Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.