Certificate window does not pop-up after installing/updating 2.0 web connector - Problem/Solution Last updated on 05/12/2023
This article explains how to solve the issue when Certificate Window does not pop up after installing/updating QBD 2.0 web connector.
Problem
The Certificate window does not pop up after installing/updating QBD 2.0 web connector.
Solution
Delete connection
If the certificate window does not pop up after installing/updating 2.0 web connector:
In Quickbooks go to Preferences > Integrated Applications.
Delete the existing ServiceTitan connection from the list so it’s not displayed in this table:
You can now re-install the 2.0 Web Connector and the Certificate Window should appear.
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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.
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