Service Titan Knowledge Base

Set welcome greetings for call centersLast updated on 03/22/2022

Set up Phones Pro to play a prerecorded welcome greeting when customers call. You can set separate greetings for your open and closed hours.


Things to know


Open call routing settings

  1. Go to the navigation bar and click Phones Pro icon-phone.png to open the embedded dialer. Note: If you don’t have the embedded dialer enabled, sign in to your Dialpad account and skip to step four.

  2. In the Phones Pro embedded dialer, click the Wrench icon.

    Phone Preferences opens.

  3. Click View Dialpad Settings.

    Your Dialpad profile opens in a new tab.

  4. In Dialpad, go to Admin Settings > Call Centers. If you have multiple call centers, click the call center you want to set routing rules for.

  5. Click Business Hours & Call Handling. The section expands.

  6. In the Call Routing section, click Edit Call Routing.

    The Call Routing screen opens.


Set a welcome greeting

A welcome greeting is the first greeting that callers hear when they reach your call center. You have the option to record or upload your own. You can also set separate open hours and closed hours greetings.

You have three options to set a welcome greeting:

  • Select an existing greeting from the dropdown list

  • Record a greeting from your computer

  • Upload a greeting from your computer

Select a welcome greeting

Select an existing MP3 from the dropdown menu.

Record a welcome greeting
  1. Click Record a greeting.

  2. In the Record Your Greeting pop-up, enter a name for the greeting.

  3. Click Start recording and record your greeting after hearing the tone.

  4. After you’re done recording, click Click to finish recording.

The system saves the voicemail greeting and it appears in the list of greetings.

After creating a new recording, you can:

  • Click the Play icon to play the recording

  • Click the Edit icon to edit the recording

  • Click the Delete icon to delete the recording

If you have a recorded MP3 greeting on your computer, you can upload it.

Upload a welcome greeting
  1. Click Upload (.mp3).

  2. Select an MP3 file from your computer to upload.

After the upload is complete, you can see it in the list of greetings.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.