Service Titan Knowledge Base

Use Pause for multi-day jobsLast updated on 09/14/2022

If you do not want to use one of the recommended methods of booking multi-day jobs, you can reschedule the same job over and over by pausing the appointment when you are done with work for the day and then have the office reschedule it.

Use a pause for multi-day jobs

If a technician uses Reschedule or Hold, a second appointment will be automatically created on the job. Note: Technicians must have the Pause on an Appointment permission enabled to use this feature.

  1. Book a job.

  2. When your technician leaves at the end of each day have them closeout the appointment, using Pause this Appointment.

  3. Have them contact the office to have the appointment rescheduled. Note: If the technician attempts to reschedule the appointment themselves, a new appointment will be created on the job and their current appointment will be marked Done. We do this to maintain an accurate record of job site visits on the dispatch board and in the job record.

To reschedule the paused appointment from the office:
  1. Find the job.

  2. In the Schedule Appointments section of the job record, click Edit icon-pencil.png on the paused appointment. Edit Appointment opens.

  3. Reschedule the appointment using the Start Date, Arrival Window, and Start Time fields.

  4. Click Save Changes.

Note: Technicians need to be dispatched again when it is time for them to go back out.

Want to learn more?

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.