Service Titan Knowledge Base

Arrive by GPSLast updated on 08/29/2022

Dispatched technicians with GPS-enabled devices are automatically arrived when they are within 125 meters of the job service location. This ensures an accurate account of time working on a job.


Things to know

  • GPS is accurate within 3-10 meters. If GPS is unavailable, cellular triangulation is used which is accurate within 500 meters, or about 1/3 of a mile.

  • If GPS is not working properly, technicians can also manually arrive themselves.


Enable a GPS device

This feature is enabled by default. Make sure that your technicians have a GPS device assigned to them:

  • Enable native GPS to use the GPS on the device with ServiceTitan Mobile installed.

  • Add a GPS provider if a technician uses a separate GPS device, for example, TomTom or Fleetmatics.

When a dispatched technician is within 125 meters of the job service location, they are automatically arrived.

Note: Technicians can also manually arrive themselves by tapping ARRIVE on the job screen.


Disable arrive by GPS

To disable arrive by GPS for a technician in ServiceTitan, remove their device from GPS provider list.

Note: Removing a GPS device disables all GPS features in ServiceTitan, including real-time technician tracking.

  1. Go to the navigation bar and click Settings icon-settings.png.

  2. From the side panel, go to Integrations > GPS.

  3. Click Edit for the GPS provider used by the technician.

  4. Click the Devices tab.

  5. Click the Trash icon for the technician whose GPS you want to disable.

When finished, click Save.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.