Map 2.0 filters FAQLast updated on 01/25/2023

No. Click Apply Filter each time after making a new selection on a Map 2.0 filter to see updated results on the map. For more, see Dispatch efficiently with Map 2.0.

The Zone filter applies to both appointments and technicians. For an appointment to appear on the map when filtering by zone, the service location for the appointment’s job should be in the selected zone or it should be assigned to a technician who is assigned to the selected zone. For a technician to appear on the map when filtering by zone, they should have the selected zone in the Main Zone or All Zones fields of their technician profile.

The Business Unit filter applies to both appointments and technicians. For an appointment to appear on the map when filtering by business unit, the business unit on the appointment's job should match the selected business unit or it should be assigned to a technician who is assigned to the selected business unit. If a technician is assigned to the selected business unit in their technician profile, they should appear on the map.

The Date Range filter applies to appointments and recurring service events (RSE). If an appointment has a scheduled start date that falls in the selected date range, it appears on the map. If you have enabled the Show Recurring Service Events permission and the RSE falls in the selected date range, it will appear on the map.

The Daily Routes filter applies to appointments and recurring service events (RSE). If an appointment has a scheduled start date that falls within the selected date range, it appears on the map. If you have enabled the Show Recurring Service Events permission and the RSE falls on the selected date, it will appear on the map.

The Priority Level filter applies to unassigned appointments and recurring service events (RSE). If an unassigned appointment’s priority matches the selected priority in the filter, it appears on the map. If an RSE’s priority matches the selected priority, it will appear on the map. If you have enabled the Show Recurring Service Events permission and the RSE matches the selected priority level, it will appear on the map.

The Technician Skill Level filter applies to unassigned appointments only. If an appointment’s job’s skill level matches the selected skill level in the filter, it will appear on the map.

The Tag filter applies to appointments and recurring service events (RSE). If an appointment’s job has the selected tag on it, it appears on the map. If you have enabled the Show Recurring Service Events permission and the RSE has the selected tag on it, it will appear on the map.

The Show Recurring Service Events Marker Appearance toggle applies to recurring service events (RSE). When enabled, recurring service events that fall on the selected date will appear on the map.

The Show Details Labels Marker Appearance toggle applies to the appointment and recurring service event details. If you enable it, the job type, skills, and arrival window details will appear for each appointment on the map. If you have turned on the toggle for Show Recurring Service Events, the date, job type, skills, and preferred technician will appear for each recurring service event on the map.