Dispatch Board alerts FAQLast updated on 01/25/2023

Go to Settings > Dispatch Board > Alerts.

You can only disable late arrival alerts and running over alerts. For example, jobs taking longer than expected. Do this in Settings > Dispatch Board > Alerts.

The late alert means the technician did not dispatch to their scheduled job on time. The alert triggered can be different for each office employee. You can choose the alert to appear after the job start time, the job end time, the arrival window start time, or the arrival window end time in Settings > Dispatch Board > Alerts.

Call the customer to let them know the technician is running late or consider shifting a technician’s remaining scheduled jobs for the day to account for the delay. After you’ve taken these steps, you can delete the late alert by hovering over the red late tag in the Alerts tray and clicking the   icon.

The running over alert means the job wasn’t marked as complete before the scheduled end time. The alert triggered can be different for each office employee. You can choose how long after the scheduled end time you would like the alert to appear in Settings > Dispatch Board > Alerts.

Similar to the late alert, you can call the technician’s next customer to let them know the technician may be late, or consider shifting a technician’s remaining scheduled jobs for the day to account for the delay. After you’ve taken these steps, delete the alert by hovering over the red running over tag in the Alerts tray and clicking the icon.

Note: The running over alert will be automatically cleared when the appointment is completed.

The not completed alert means all appointments on the job have a Done status but the job itself is not complete. The job’s invoice will not appear on the Accounting screen to be batched and exported, which can cause accounting discrepancies. This alert is triggered in various ways. For example, when a technician is working the final appointment on a job and requests an additional appointment or when a cancellation is removed on a job.

Review the job to confirm no additional appointments are required. If no additional appointments are required, complete the job, at which point the not completed alert will be automatically cleared.

The appointment request alert means that a technician has requested an additional appointment on their job. The alert is triggered when the technician selects the I need another appointment scheduled option in ServiceTitan Mobile.

Review the job to confirm if an additional appointment is required. Add another appointment if necessary and delete the alert by hovering over the red appointment request tag in the Alerts tray and clicking the icon.