Overview
Dispatch Board Alerts provide visual indicators for jobs that started late or are running over. These help remind dispatchers when action might be needed, such as coordinating with the assigned technician. Dispatch Board Alerts are enabled by default, and appear automatically when a job is complete or is running ten or more minutes over its expected length.
Who uses this feature
Administrators
Applies to all business types
Feature configuration
The Modify Dispatch Board Behavior permission is required to use this feature. Please contact the account administrator on your team.
Things to know
Changes made to Dispatch Board Alert settings:
Are reflected immediately on the Dispatch Board.
Apply to everyone's view of the Dispatch Board, not just the person making the changes.
Configure Dispatch Board Alerts
Go to the top toolbar and click Settings
.In the side panel, go to Dispatch Board > Alerts.
Turn on the Highlight late arrivals toggle if you want an alert to show up when a technician is late arriving to a job. Choose how many minutes after the job start or end time you want to see this alert.
Note: If you're using arrival windows, select After arrival window begins.
Turn on the Highlight jobs taking longer than expected toggle if you want an alert to show up when a job hasn't been marked Complete before the scheduled end time. Choose how many minutes after the planned job end time you want to see this alert.
When finished, click Save.
After you enable Dispatch Board Alerts, late appointments are outlined in red and include details about the status in the hover pop-up.
Alerts also appear in the Alerts tab of the Job Tray. For more, see the Dispatching alerts section of Dispatching icon and alert glossary.
Want to learn more?
Visit the Academy and enroll in Dispatching Basics