Why is the customer being charged $20 instead of $40 per month for their membership, and how can it be fixed for this specific customer?

Problem

The customer's membership monthly billing was manually set to $40. However, it changed to $20 because the billing template was not updated until after the first billing run.

Solution

Check the current billing template for the specific customer's membership and update it if needed.

1. Go to the customer membership page and click Edit.

2. Verify that the Billing Template shows the correct amount.

3. If the Billing Template is incorrect, click Edit next to the billing template to update it.

4. Make sure the updated fee is now correct and save your changes.

5. If the issue persists, review the steps to ensure all actions were correctly performed.

By following these steps, you can correct the membership fee for the specific customer, ensuring it reflects the intended monthly amount.